Alternative Aquitaine is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
Alternative Aquitaine may change its policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with the changes. This policy is effective from 25/05/18 and was last updated on 16/10/18.
2. What we collect
We may collect the following information:
• Contact information including email address
• Demographic information such as postcode and preferences
• Other information relevant to your enquiry
3. When you go on to make a booking with us
When you make a booking with us, we take the title, gender, name and date of birth of all travellers from the lead passenger. We also take and retain, where appropriate, passport details and insurance policy details for everyone travelling. Where appropriate, we also take and retain driving licence information for those hiring a vehicle, and next-of-kin details for the lead passenger only. We may also take and retain information relating to your personal preferences to provide you with a tailored holiday experience, for example dietary requirements. We assume the lead passenger has the authority of other travellers in the party to act on their behalf.
4. Why do we keep the information that you share with us when you ask for a quote or book a holiday?
Any information we keep in these circumstances allows us to fulfil our contract to you. After your holiday, we retain this data so we have a better understanding of your holiday needs the next time you contact us. By saving your passport and driving licence and other inormation on our reservation system (if collected), we are also able to provide you with a quicker, more efficient service in the future. We will ask your persmission to retain your data at the time of collecting it.
Specific uses of the information you provide are:
• Internal record keeping
• We may use the information to improve our products and services
• We may pass on the content of the information we gather to our suppliers, to help us respond to your enquiry.
• We occasionally use the information we collect for sales or marketing purposes, but only if you have previously agreed to this. We would not pass the information on to a third party. Please let us know if you would prefer not to receive such information, by sending us an email or contacting us at the address below.
Any paper-based information we hold is stored securely and is destroyed after 7 years. Any financial details (such as credit card details for the purposes of security deposits) are held in a secure, off-site system and are automatically destroyed after 8 weeks. Any paper-based financial details we hold are stored securely, and are destroyed either immediately on use or, in the case of security deposit details, 2 weeks after your return from holiday.
(Please also see section 6. Cookies below.)
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
We are registered with the Information Commissioner, and operate within the guidelines of the General Data Protection Regulation (GDPR).
A cookie is a simple text file that is stored on your computer or mobile device, some anonymous information such as a unique identifier and the site name and some digits and numbers. It does not contain any personal information that would enable us to identify you.
Our website uses 'session cookies' in order to improve your user experience by enabling the site to ‘remember’ you for the duration of your visit. The cookies help you navigate between pages efficiently, and generally improve your experience of our website. Cookies make the interaction between you and our website faster and easier.
Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, although it is normally harmless. However it is possible to change the settings in your browser to block or to delete cookies, but you need to be aware that you might lose some functions of our website. For more information on how to do this please visit AboutCookies.org.
6. Controlling your personal information
We will not sell, distribute or lease your information to third parties unless we have your permission or are required by law.
You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please email us at email@example.com or write to:
27-31 High Street
Devon EX10 8LN
You have the right to withdraw consent for use of your personal information for the purposes outlined above at any time - please write to us at the address above, or email firstname.lastname@example.org. Should you have any complaint regarding the way in which your personal data is being used, please contact us in the first instance using this email address. Alternatively, you can contact the Information Commissioner's Office at https://ico.org.uk.
12. Data controller
The data controller responsible in respect of the information collected on this website is Alternative Escapes Ltd. Any queries should be addressed to Helen Spalding.
Our data protection registration number is Z9627913.
2. Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below,all these intellectual property rights are reserved.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
(f) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).
Where content is specifically made available for redistribution, it may only be redistributed to your friends and family.
3. Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
4. Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, a tour discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
You must notify us in writing immediately if you become aware of any unauthorised use of your account or password.
You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
You must not use any other person's user ID and password to access our website [unless you have that person's express permission to do so].
We may disable your user ID and password in our sole discretion without notice or explanation.
5. User generated content
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
Your user content (and its publication on our website) must not:
(a) be libellous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d) infringe any right of confidence, right of privacy, or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(f) constitute an incitement to commit a crime;
(g) be in contempt of any court, or in breach of any court order;
(h) be in breach of racial or religious hatred or discrimination legislation;
(i) be blasphemous;
(j) be in breach of official secrets legislation;
(k) be in breach of any contractual obligation owed to any person;
(l) depict violence [in an explicit, graphic or gratuitous manner;
(m) be pornographic or sexually explicit;
(n) be untrue, false, inaccurate or misleading;
(o) consist of or contain any instructions, advice or other information which maybe acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(p) constitute spam;
(q) be offensive, deceptive, threatening, abusive, harassing, or menacing, hateful,discriminatory or inflammatory; or
(r) cause annoyance, inconvenience or needless anxiety to any person.]
Your user content must be appropriate, civil, tasteful and accord with generally accepted standards of etiquette and behaviour on the internet.
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
6. Limited warranties
You acknowledge that some of the information published on this website is submitted by users, and that we do not usually review, approve or edit such information. We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations,warranties and conditions relating to this website and the use of this website (including,without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
7. Limitations and exclusions of liability
To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
You agree to the publication of comments, reviews and/or feedback relating to you,by others, on our website. You acknowledge that such comments, reviews and/or feedback may be critical or defamatory or otherwise unlawful; and you agree that you will not hold us liable in respect of any such comments, reviews and/or feedback, irrespective of whether we are aware or ought to have been aware of such comments, reviews and/or feedback.
(a) send you one or more formal warnings;
(b) temporarily suspend your access to the website;
(c) permanently prohibit you from accessing the website;
(d) block computers using your IP address from accessing the website;
(e) contact your internet services provider and request that they block your access to the website;
(f) bring court proceedings against you for breach of contract or otherwise;
(g) suspend and/or delete your account with the website; and/or
(h) delete and/or edit any or all of your user generated content.
Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
10. Third party websites and hyperlinks
Our website includes hyperlinks to other websites owned and operated by third parties. These links are not recommendations. We have no control over the contents of third party websites, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
You may add hyperlinks directed at our website to your own website without our specific permission, providing that:
(a) such hyperlinks; and
(b) your website,
From time to time we may run competitions, free prize draws and/or other promotions on our website. These will be subject to separate terms and conditions (that we will make available to you as appropriate).
15. Exclusion of third party rights
16. Entire agreement
17. Law and jurisdiction
18. Registrations and authorisations
Our VAT number is GB808364913.
19. Our details
The full name of our company is Alternative Escapes Ltd.
We are registered in England & Wales under registration number 04540394.
Our registered address is 27-31 High Street, Sidmouth, Devon EX10 8LN.
We are wholly owned by Far & Wide Ltd trading as Simpson Travel.
You can contact us by email to email@example.com.