Bookings made by UK clients are ABTA Protected - we have lodged a bond with ABTA so payments for accommodation bookings made through us are safe.
ABTA Protection is not available to cover bookings made by non-UK clients, however ABTA membership is a signal of our financial strength as to be accepted as members we have had to meet ABTA's demanding financial financial criteria. Also, Alternative Aquitaine is a family-owned business which has been trading healthily for nearly 15 years and we fully understand how clients want to be sure their money is safe in the event of their travel provider failing. This is why client payments are held in a separate 'suspense' account used solely for paying accommodation suppliers and kept entirely separate from commissions used for the running of our business.
Additional protection is usually available if you pay for your booking using a credit card or VISA debit card, or a similar card linked via a PayPal account. Please check with your credit card company for details on coverage.
If you have any concerns or if you want to discuss this with us, please call Alex or Justin on 01395 576655.
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