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Pricing & availability
Offers
Fortnight Deals
10% off stays of at least 2 weeks - save up to £390! Offer applies all year round.
Notes on prices
- Price includes: Bed linen & bathroom towels (a new set provided mid-stay for fortnight bookings); tea towels; tourist tax
- Compulsory extras: None
- Optional extras: Lake view supplement (chalets only): 140-210 EUR/wk, please enquire. Bookable in advance and payable locally: pet supplement 80 EUR (chalets & 3 bed apartments) or 60 EUR (2 bed apartments); baby kit (cot, high chair, baby bath) 30 EUR pw; cot only 15 EUR pw. Plancha/electric BBQ 40 EUR pw (offered subject to availability, please enquire on arrival); WiFi (free at reception) in-house - 1 device free of charge, 30 EUR per week for up to 4 devices.
- Security deposit: 500 EUR
- Changeover day: 2019 - Saturday OR Sunday in August, flexible arrival and departure the rest of the year
- Arrival and departure: Arrive from 5pm and depart by 10am
- Fortnight booking restriction: No
What makes Cottages du Lac a great holiday park?
- Attractive, modern venue with large heated pool
- Well-equipped accommodation, including wifi
- Short stroll from a lovely lake beach
- Watersports, cycling, walks on your doorstep; ocean just 15 kms
Cottages du Lac is perfect for families seeking an active seaside and sporty holiday amongst like-minded people wanting the same.
A heated pool with retractable roof was a fantastic new addition in 2015.
Best for:
Ideal for families wanting a sociable venue with good amenities, but which doesn't feel like a "holiday camp"! The nearby lake beach offers great paddling for younger kids; older ones will enjoy swimming and sailing there too.
Outside July & August it's a very good value option for families with pre-school age children, but also for couples or friends who enjoy cycling, walking, lake & ocean watersports - or those just looking for a tranquil, natural holiday destination.
Suitability for:
- Toddlers: very good! Toodlers will enjoy the separate toddlers pool, and will love the short walk to the lake beach (which also offers areas of good shade), and paddling when they get there. Cots & high chairs available for hire.
- Teenagers: works best for teenagers who can entertain themselves with activities such as cycling, fishing or swimming (there are no clubs or amusements on site.)
- Reduced mobility: unfortunately not suitable, please talk to us to discuss alternatives.
Anything to watch out for?
Kitchen equipment includes a combi microwave / grill but not a proper full-size oven. Washing machines are in a shared laundry room. There are a couple of small 'nodding donkeys' around the lake; these are visible from some parts of the site but are silent.
Why Parentis?
Parentis-en-Born is a traditional Landes market town located in the Landes forest east of the Parentis lake. It is an area noted for a it's natural beauty and range of activities, particularly walking, cycling and water-sports.
Parentis a lively town in summer. Local attractions include the Roland Portalier bull-running arena where 'course landaise' shows are staged (the locals' spectacular, non-violent sport). Fresh-food markets are held three days a week. Several festivals are held in summer too, including nights of the infectious, syncopated sound of Landais brass bands ("La Nuit des Bandas"), children's festivals and the Lake Festival in August. The town has an attractive older quartier with good restaurants.
The sandy lake beach is supervised July & August, and is a popular alternative to ocean beaches, especially for families with young children because there are no waves or currents to worry about, and pine trees close to water's edge offer shade from the sun.
Ocean beaches are a short (15-20 km) drive away at Mimizan and Biscarrosse.
Accommodation
Detached chalets and smart apartments in a tranquil forest setting
Cottages du Lac is made up of approx. 50 detached chalets and 50 1, 2 and 3-bedroom apartments, built in 2007. The standard of equipment is higher than that typical of many holiday parks, including wifi, flat screen TVs, dishwashers as standard.
The shared 200m2 pool is heated, and there is a small paddling pool for the children. There is also a second heated pool, with a retractable roof and hot tub (which was new for the 2015 season). The pools are open April 1st to October 31st.
Two types of chalet are available:
- M3 - 2 bedrooms (sleeps 4) - 1 bathroom - 47m2
- M4 - 3 bedrooms (sleeps 6) - 1 bathroom, 1 shower room - 58m2
Two types of apartments available:
- T3 - 2 bedrooms (sleeps 4) - 1 bathroom - 38m2
- T4 - 3 bedrooms (sleeps 6) - 1 bathroom - 45m2
Chalets:
Detached, modern, wooden chalets, each with terrace opening onto the grounds. Some chalets are available with lake view (supplement applies - see prices & availability tab).
Each chalet is decorated in modern cottage style which create a warm, cosy interior with plenty of natural light. Wooden decking, parquet floors and natural colour schemes add to the comfortable, relaxing ambience.
Entrance is via the terrace into a nicely-furnished living/dining area with three-seater sofa and chairs, plus dining table for 4/6. There's a TV with satellite channels (limited English channels).
The open-plan kitchenette is situated in one corner of the living area, and is equipped with vitro-ceramic hob, fridge, microwave and dishwasher (NB no oven). NB Chalets are not equipped with washing machine - shared laundry facilities are available near reception.
Bedrooms are located off the living room and, for two bedroom chalets, comprise a parents' double room plus twin room; for three bedroom chalets there's a parents' double bedroom, twin room, and a small bunk room.
Each chalet has a modern bathroom. Some three bedroom chalets also have a shower room.
Outside, as well as terrace furniture (outside dining table and chairs), chalets are also equipped with 2 sun loungers and parasol.
Apartments:
Modern ground- and first-floor apartments with views of the surrounding forest, built around two plazas.
Each apartment opens into the living/dining area with kitchenette in one corner, opening onto the grounds (ground-floor lodges) or balcony (first floor lodges).
The living/dining area has three-seater sofa, plus dining table for 4/5. There's a TV with satellite channels (limited English channels).
The open-plan kitchenette is equipped with vitro-ceramic hob, fridge, microwave and dishwasher, coffee maker and toaster. NB Apartments are not equipped with washing machine - shared laundry facilities available at reception.
Two-bedroom apartments have a double bedroom plus small children's bunk room; three-bedroom apartments have a double bedroom, twin bedroom plus small children's bunk room.
Two-bedroom apartments have a modern bath- or shower-room with contemporary fixings. Three-bedroom apartments have a bathroom.
Outside on the balcony or terrace is an exterior dining table and chairs. Each apartment has a parking space.
Pool
200m2 heated pool, kids' small paddling pool, plus 2nd heated pool with retractable roof and hot tub. Pools open April 1st to October 31st. There are no restrictions on men's swimming attire here.
Equipment
Kitchen
- dishwasher
- microwave
- fridge freezer
- coffee maker
- toaster
Entertainment
- wi-fi
General
- hair dryer
House Rules
Please see information on arrival.
Location
The site is located in 5.5 hectares of woodland close to the Parentis sandy lake shore, approx. 2.5 kms west of Parentis-en-Born centre. Bordeaux is approx. 90 kms away.
Local Amenities
Nearest village / town: Parentis
Nearest beach: Lake beach 200m, ocean beach 17 kms
Boulangerie: Parentis
Restaurant: Parentis - chez Flo recommended
Market: Parentis - 3 times/wk July-August
Distance to nearest major transport connections
- Bordeaux airport: 90 kms
- Bordeaux train station: 100 kms
- Bergerac airport: 220 kms
- St Malo ferry: 600 kms
- Calais ferry: 960 kms
Sports & Leisure
There are activities for everyone - on-site, in the immediate vicinity and just a short drive away
Swimming pools
- 200m2 outdoor heated pool
- New indoor pool
- Toddlers' pools
- Pools open 10am - 7pm, one day until 11pm
- Jacuzzi tub
- Poolside terrace
Lake beach
- Just 150m walk away
- Sandy beach
- Lifeguarded in July & August
- Shady picnic areas
- Banana boat rides on the lake!
Sailing
- Sailing school at the lake
- Or bring your own boat!
- Mooring also possible
- Great for kids & adults
- Dinghies, canoes, etc
- Lessons can be booked on-site
Cycling
- On-site bike hire
- Trails around lake & forest
- Fetch croissants from Parentis!
- Lovely way to explore area
Horse-riding
- Several schools in the area
- Lake treks
- Beginners & more advanced
Surfing
- Surf schools in Mimizan & Biscarrosse
- Beginners' taster sessions
- Improvers & more advanced too
- Wetsuit & board hire
Golf
- 3 courses nearby: Biscarrosse, Arcachon, Gujan-Mestras
- Lessons & equipment hire available
- Multi-round packages
Ocean beach days
- Lovely Atlantic beaches at Mimizan & Biscarrosse
- Just 15 - 20 kms away
- Great for body-boarding, surfing
- Life-guarded in summer
Cottages du Lac sauna
- Sauna, rain shower and fitness room
- Massage and beauty treatments also available
- Ideal for pampering weekends, or just a bit of time-out
On-site Leisure
- Boules & table tennis
- Playground
- Beach volleyball & football
- Fitness room
- Multi-sports pitch
On-site
Cottages du Lac offers many convenient on-site amenities:
- Large heated outdoor pool & new indoor heated pool
- Coffee, breakfasts, soft drinks & snack bar
- Breakfast service
- Multi-sports pitch, table tennis & table football
- Children's activity sessions in July & August (see below)
- Sauna with rain shower; gym
- Boules pitch with summer competitions!
- Fitness room, water-polo
- Reception with visitor information
- Bike hire on-site (pay locally)
- Beautician
- Laundry room
Summer Kids' Club at Cottages du Lac
- For ages 6 to 12 years old - afternoon sessions
- July & August only
- Kids' challenges, treasure hunts, discover the park, sports games, circus games, canoe experience, cycling tours
Customer Reviews By Feefo
Review posted on 10 Jun 2019
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Service: Lovely service on the phone and by email. Very organised paperwork. The holiday itself was superb and exceeded expectations.
Product: Lovely cabins but would have been nice to have had beds made up on arrival and to have ventilation in the loo.
Beautiful site with very nice staff, excellent pools and courts
Fabulous lake and cycle paths nearby
On 10-Jun-2019 we responded:
Product Comment: Beds made on arrival is something we can talk to our partner about - I agree that would be helpful after a long journey to France.
Review posted on 10 Sep 2018
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Service: We thought Alternative Aquitaine provided an excellent service. They were professional, very helpful and responsive and all the advisers were friendly and efficient, answering all our questions about all aspects of our holiday and travel arrangements. We very much enjoyed our holiday at Cottages du Lac, the apartment was even better than anticipated!
Product: Very nice holiday park. Chilled and not too busy. Apartments spacious and of high quality. Well furnished. Lovely setting beside lake and activities on site were good. Cafe/snack bar was nice but service slow and menu could definite be expanded.
On 12-Sep-2018 we responded:
Service Comment: Thank you for your lovely comments - we're so pleased you enjoyed your stay, and that Cottages du Lac exceeded your expectations!
Review posted on 28 Aug 2018
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Service: Everything went smoothly and there was always someone available to ask questions. Just a minor issue was that I asked whether the accommodation had a hairdryer and was told no. So I brought my own but needn't have as the apartments had them in the bathrooms.
Product: Nicely landscaped setting and great location right next to the lake. Lovely resort, didn't feel too busy even though it was peak time (no fighting for sun loungers!) Good choice of activities, friendly and helpful staff.
Apartment was comfortable and clean apart from the one downside which was a filthy floor when we arrived. We asked for it to be cleaned but the cleaners did a pretty poor job and we had to do it ourselves.
On 29-Aug-2018 we responded:
Product Comment: It's a very popular venue and it's easy to see why - it's a lovely park in a unique location. Sorry to hear about the condition of the floor though.
Review posted on 27 Aug 2018
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Service: Very helpful with emails
Product: NIce and clean, cooking was difficult as no oven but got used to it, could have been clearer before we set off.
On 27-Aug-2018 we responded:
Product Comment: Thank you for replying to the questionnaire. Yes, the cooking facilities are basic but the combination of hob, BBQ and MW cover most options. The description on our website list the equipment available but we will make it clearer there is no conventional oven.
Review posted on 21 Aug 2018
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Service: Very helpful, friendly and prompt service from the team at Alternative Aquitaine in helping us book our family holiday near Bordeaux.
Product: Cottages du Lac is a calm, family-friendly resort in a fantastic position next to the lake and beach, near the little village of Parentis-en-Born. The resort is much more laid back than the two campsites on either side - we did hear some evening entertainment noise from them but not so much that it really disturbed us.
We stayed in a cottage/chalet with a great view onto the lake, which was tastefully furnished and had all the basics needed for self catering. The only three things that we missed were: a DVD player (so we took our own), an oven in the kitchen (but we managed cooking just on the hob), and definitely aircon or fans due to the very hot weather (over 30 degrees). We ended up buying fans as there was no way we could have slept without them as the cottage was very hot at night.
The pool area was well kept and having the two pools was great, especially when the weather changed as our boys could still have fun in the heated covered pool. The organised entertainment/animation such as the kayaking trip and the other activities on the lake was pretty 'light' and a bit chaotic at times, but we had fun all the same. One small gripe: as other reviews have said the wifi access was indeed terrible - we paid for the whole family to access it (very unusual these days) but it was patchy at best, often very slow, and stopped working completely during stormy weather. On the other hand, it was a good reason to get off the internet and out and about!
There was plenty to do on the lake and in the local area for our two teenage boys (we visited the nearby inflatables water park and high ropes course which were excellent) but you definitely need a car here. Bikes are available to rent too from the cabin at the entrance to the resort.
Overall a really enjoyable holiday, but with the two recommendations that they provide fans in the height of summer and improve the wifi!
On 21-Aug-2018 we responded:
Product Comment: Hello & thanks very much for your excellent & helpful feedback. We're delighted that you enjoyed your stay at Cottages du Lac. The potential improvements highlighted - DVD player / oven / fans / wifi are all things we can raise with our partner. The cooking facilities are basic but the combination of hob, BBQ & microwave is probably sufficient for this accommodation. We find DVD players are asked for less-and-less these days as people download movies onto their tablets/phones and connect to a TV. The need for fans and better wifi, though, are definitely points to look at. Thanks again for your comprehensive feedback.
Review posted on 04 Aug 2018
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Service: Very good recommendation from Alternative Aquitaine, great accommodation with really good facilities. We paid a little extra and had a view of the lake which was worth it. Very friendly staff in France too. Not one single mozzi all week so we’re able to sit outside until late and sleep with the windows open.
Lake was perfect for young kids, shallow enough for a 2 year old to stand and play in it without too much supervision.
Only negative was loud music from nearby campsites every night but it didn’t spoil it for us.
Product: Fantastic place really good site, small and friendly and very safe for children.
Loud music every night is the only negative
On 07-Aug-2018 we responded:
Product Comment: This is fantastic to read - we think Cottages du Lac is a little gem. It sounds like the entertainment from nearby campsites wasn't intrusive, and totally outweighed by the many advantages of the site. Thank you for the five stars!
Review posted on 14 Sep 2017
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Service: Had a lovely holiday in Aquitaine region in France through alternative Aquitaine. Booking process was very easy & any questions or requests were dealt with promptly by them. They also provided lots of useful information for the holiday & the area.
Product: Lovely compact cottages. Only thing does not have is an oven in them & no air conditioning but we took our own fans so wasn't an issue. Lovely area - great for the kids as they loved scooting & cycling the paths between the cottages & only 2 mins walk to the lake beach & park. Great cycle routes into nearby Parentis en Born & nearby markets.
On 18-Sep-2017 we responded:
Product Comment: Thank you for a lovely review. Really pleased you enjoyed Cottages du Lac - it is SO child-friendly! - and you liked the local area, we think it has a nice combination of 'real' France plus the beaches, lakes & cycle paths Aquitaine is so well known for. Thanks again :)
Review posted on 04 Sep 2017
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Service: Great recommendation and follow up, which helped make the holiday booking and holiday itself very easy and enjoyable
Product: We loved our time at Cottages du Lac - the log cabin, pool and facilities were even better than they looked in the pictures and it was such a relaxed holiday despite us going in peak season.
Review posted on 19 Aug 2017
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Service: Great service, great property
Product: Excellent property, clean, great site and facilities
On 21-Aug-2017 we responded:
Product Comment: Thanks so much for sharing your comments - it sounds like Cottages du Lac worked really well for your holiday and it's great that you enjoyed the Biscarrosse area too!
Review posted on 05 Aug 2017
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Service: Very knowledgeable support. Accurate descriptions. Good price.
Product: We stayed in one of the chalets for 2 weeks with our 2.5 year old and 5 year old and had an excellent holiday. It is a fantastic location - good swimming pools and so near the lovely freshwater lake with its sandy beach, play park and water sports rental. Good easy cycling nearby. The chalet was basic but clean, comfortable and had everything we needed. Very relaxing place. The small pizzeria/creperie was great (special praise for the fantastic Alex who made us feel so welcome). Reception staff were also really helpful. Only slight negative was that there was some music from the adjacent separate resorts into the early hours on a few nights but it was background only and not that loud and didn't disturb us that much. Overall, a great holiday and we would go back.
On 09-Aug-2017 we responded:
Product Comment: Really pleased to hear how much you enjoyed your stay at Cottages du Lac, thanks for sharing your experience. We agree that the proximity to the lake is a real plus and it sounds like the chalet, the park and the area worked well for your family - we hope to welcome you back soon!
Review posted on 04 Feb 2017
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Service: Very pleased with speed of service, the choice of accommodation and information available able the accommodation and resorts.
Product: Well equipped, good location. Lodges were nicely laid out with plenty of space around.
On 06-Feb-2017 we responded:
Service Comment: Thanks very much for your review of Cottages du Lac - it's proving popular again for 2017... Justin
Review posted on 03 Feb 2017
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Service: Great customer service. Efficient service. Had all the information we needed prior to travelling. Advice given over the phone which was very useful. Would definitely use this company again.
Product: Beautiful and clean apartment. Everything we needed
Review posted on 03 Feb 2017
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Service: The guys really know Aquitaine and the properties on offer. They have been there and can advise from the point of direct experience. Real added value.
Product: Lovely small complex on the shores of the lake with direct access to sandy beach and great playground. Lovely 3 bedroom chalet which was comfortable even during a 38 degree heatwave! Lovely swimming pool too. Our 3 kids loved it (ages 1,5,8)
Review posted on 02 Sep 2016
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Service: Very good, honest advice and booking all done efficiently.
Product: Good
On 27-Sep-2016 we responded:
Service Comment: Thank you - it's what we strive for! Alex
Review posted on 23 Aug 2016
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Service: We had very good communication
Product: The cottages were excellent and very spacious
On 23-Aug-2016 we responded:
Service Comment: Really pleased to hear your holiday was a success! You're right - there is so much to explore in the Biscarrosse area and it sounds like Cottages du Lac was a good base for you. Thanks for your feedback. Bethan
Review posted on 13 Aug 2016
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Service: Good service. Easy to use.
Product: Good self catering cottage. Close to great beach for under 5's. Pool was good and amenities are nice.
On 15-Aug-2016 we responded:
Service Comment: Thanks for sharing your comments. Really glad to hear you enjoyed your stay at Cottages du Lac- we agree that the lake beach is perfect for little ones - and plenty more activities close by as well! Bethan
Review posted on 12 Aug 2016
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Service: Very helpful
Product: Activities and facilities were good, but apartment was very cramped for 5 people. Also the whole complex felt squashed in, with my minimal green spaces and lots of roads / buildings.
On 12-Aug-2016 we responded:
Service Comment: thanks for writing. Really pleased you had a good time. The chalets (rather than apartments) are the better option but realise they were all booked when you made your reservation. The accommodation is still a significant step up from mobile homes though. Not sure I would agree about the space on the park especially with the lake and beach next door. However, for more green space on the park I would recommend Chateau de Salles holiday park between Arcachon and Bordeaux. Agree that Biscarrosse Plage is better for teenagers but the lakes area and the Cottages du Lac site is definitely one for young families. Thanks again for your feedback. Justin
Review posted on 08 Aug 2016
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Service: Super helpful.
Product: Cottage du Lac. Friendly, clean, peaceful. Just lovely. Pool & lake great for kids.
On 08-Aug-2016 we responded:
Service Comment: Wow, thank you! Delighted you had a great holiday, and we love your summary of Cottages du Lac - perfect. Sounds like you made the most of the cycle paths & lake activities too :) Alex
Review posted on 13 Jun 2016
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Service: Very helpful with good website and information about the resort
Product: Good condition and well furnished. Check in at 5 pm was a bit late especially given we were asked to check out at 9:30am and to have done the vast majority of the cleaning ourselves before leaving. Pool area was good. Pity we could not also use the facilities next door which looked excellent. Lake view was only a minimal view so probably would not pay the extra amount again to have only a very slight view.
On 17-Jun-2016 we responded:
Service Comment: Good to hear from you - thanks for taking the time to write. Reception do require guests to do departure cleaning - unless they've paid for an exit clean but 10am should be the standard departure. I was at the site again myself last week; personally I think the lake view chalets are worth the small supplement as they have a superior location. Really pleased you enjoyed your stay at Cottages du Lac - it's the most popular park in our collection. Justin
Review posted on 10 Sep 2015
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Service: great service- efficient, patient, knowledgable and all round excellent customer service. They made choosing and booking our holiday very easy! Thank you Alternative Aquitaine, you undoubtably know your stuff and we would highly recommend you to others.
Product: Cottages du lac is a great holiday village, it does lack a shop (although there is one at the campsite next door but this is not advertised), the snack bar is great but could be even better and we would have certainly used it more had it been! Finally, on the very hot days and particularly nights the heat in the chalets was unbearable - understandably there is no air con, but there wasn't even a fan- a situation that could easily be improved. But aside from these very small negatives a good holiday village, nice location and very relaxed atmosphere.
On 25-Sep-2015 we responded:
Service Comment: Thanks for writing and this is helpful feedback that we can pass on to the team at Cottages du Lac. Justin
Review posted on 03 Sep 2015
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Service: They were very helpful with the booking process & gave lots of advice on the resort we chose.
Product: We had a lake front cottage which was in an excellent location and the cottage was very well kitted out. The cottage was very spacious too. The resort itself was lovely with both nice heated outdoor & indoor pools. The resort was in cycling distance to Parentis and there was a flat cycle path all the way to Biscarrosse Sur Plage. All in all an excellent choice
Review posted on 27 Aug 2015
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Service: Excellent customer service
Product: The Cottages were just as the description said.
Review posted on 21 Aug 2015
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Service: Good communication, and arrivals pack.
Product: Lovely cottage, and clean, friendly well maintained site.
On 21-Aug-2015 we responded:
Service Comment: We really appreciate you sharing your feedback, thank you. Delighted that you enjoyed your stay at Cottages du Lac - such a lovely spot for families. Justin
Review posted on 17 Aug 2015
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Service: Some lovely touches, a map of the area and great advice. we would book with you again.
Product: The cottages du lac was for us a very nice venue, in many ways. We really loved the location on the lake with a safe sandy beach, and lake that went up to knee depth - so making it very safe for our 4 and 2 year old boys who are fearless when it comes to water. The pools both covered and outdoor were clean, well maintained as was the chalet we stayed in. They provided good levels of towels, bedding and crockery/cutlery. I would say the setting is good for all ages for a week, however better for smaller children for a 2 week stay as there isn't masses for teenagers. The venues board games night was a huge hit, as was the laughably quirky weather info system. the pool/lake and temperature were always 24/28/30 degrees in some random order depending on whether the weather was nice or not! The pool table in reception and lovely french crepes were a huge hit each evening with our boys, and the relaxed and chilled nature of the venue were spot on for our family.
On 18-Aug-2015 we responded:
Service Comment: Enjoyed reading your comprehensive and positive comments, thank you! I agree that Cottages du Lac is ideal for younger families. I think you've summed up the area nicely too: nearby Parentis meets the day-to-day shopping needs; Biscarrosse Plage has a fab beach but for sophistication head to Arcachon. Hope to hear from you again next year! Justin
Review posted on 17 Aug 2015
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Service: Very helpful and informative
Product: Good location by lake, nice standard of accom
On 17-Aug-2015 we responded:
Service Comment: Hello and thanks very much for replying to the survey. We agree it's a great venue for young families and we're really pleased to read that you had a great time. Justin
Review posted on 16 Aug 2015
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Service: Always helpful, extremely polite and prompt responses to questions etc. Would thorough;y recommend.
Product: Great location, many facilities for young and teenage children, with purposeful accommodation which was clean and tidy. Nothing to want for.
On 17-Aug-2015 we responded:
Service Comment: Easy to see why Cottages du Lac is one of the most popular and best-rated venues in our collection! Delighted you enjoyed your holiday there. Thanks very much for writing back. Justin
Review posted on 01 Aug 2015
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Service: Excellent service from this company
Product: 2nd year in a row going here. Travelling with teenagers. Excellent park.
On 04-Aug-2015 we responded:
Service Comment: Very pleased your trip back to Cottages du Lac was a success. And what a lovely endorsement, thank you. Alex
Review posted on 01 Aug 2015
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Service: Alternative Aquitaine provided an excellent personal service. They were happy to discuss our holiday needs and ensure we booked somewhere that exactly met them.
Product: Good value family destination. The kids loved it and so did we!
On 04-Aug-2015 we responded:
Service Comment: Fabulous, so pleased you had a good time, and thanks for the review! Alex
Review posted on 25 Sep 2014
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Service: Great service which included a recommendation of the accommodation which we booked.
Product: Lovely, clean accommodation in a good setting
Review posted on 18 Sep 2014
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Service: Very pleasant and easy to deal with, as usual. I wouldn't hesitate to recommend them to anyone.
Product: This was our second visit to Cottages du Lac, with 3 years and 1child in between - so this time we had a toddler in tow. The location and access to amenities remains excellent; the facilities are good too, a great pool (now heated, apparently - a big improvement) and a good little snack bar providing limited but good options for eating and drinking. Friendly staff too. The only negative is that the cabins are clearly showing their age a little and getting slightly frayed around the edges. Nothing major and certainly clean but I'd hope they do some refreshing of bathrooms and certain furniture soon. Other than that, dining options in walking distance are limited out of season, but we knew that and it's not really an issue, especially as you really need a car for this site anyway.
Overall - we were very satisfied with it for this trip.
Review posted on 31 Aug 2014
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Service: Good advice at the booking stage.
Product: There were good and not so good aspects to cottages du lac. The location was wonderful with a well maintained pool and complex, which felt very safe. The cottage itself wasn't great and we have certainly stayed in better.
Review posted on 31 Aug 2014
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Service: Friendly and efficient service, couldn't be faulted
Product: Everything very good except beds rather hard. Staff friendly and helpful. Site clean and attractive with lots of flowering shrubs. Chalets well equipped and plenty of privacy. Lovely lake beach a short stroll away. Nice pool with plenty of sun beds available.
Review posted on 18 Aug 2014
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Service: very good personalized service, good organisation and very helpful staff when needed
Product: The site was clean, lovely accommodation and the pool was very well kept. A lovely location, prentis de born is a super little village with good restaurants
Review posted on 18 Aug 2014
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Service: Very knowledgeable about the area and accomm options. Very responsive and easy booking process / good pre-departure pack.
Product: Better than expected given it was only 3 star! Would definitely recommend paying the supplement for the lake view cottages as these have much better views and most importantly more privacy. Pool area and sport facilities were good and lake beach on door step was handy. A good mix of nationalities in the resort, a sunbed was always available around the pool. High quality (light) lunches at the on-site cafe and the bakery service provided by reception every morning was a bonus. Would recommend the cottages du lac for families, if you are not bothered about being circa 20 min drive away from the salt water beaches.
On 18-Aug-2014 we responded:
Product Comment: Thanks for your feedback. Delighted that you enjoyed your stay at Cottages du Lac. It works really well for young families in particular. True, Biscarrosse Bourg has nothing special to offer but the combination of lake and ocean at Biscarrosse Plage is certainly special. Also, Parentis village is a handy option for a meal out and daily shopping. Justin
Review posted on 17 Aug 2014
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Service: Good advice on what would suit our family and requirements
Product: We had a lac view cabin - definitely worth paying for; much more privacy. Great to be able to stroll a few yards to the lake side beach, playground and nearby restaurant which also has a small shop. On site swimming pool good for little ones but less so for 8+ as not very deep. Staff very helpful
Review posted on 13 Aug 2014
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Product:
Service: Good friendly service
Product: The accommodation (2 bed apt) was a bit of a squeeze for four. It was well kitted out and in good condition, though we were disappointed to be looking over a building site!
That said, our kids thought it was great, though we generally prefer quieter places which are a bit more free range & with less noise pollution from local camp sites!
Service at the desk was friendly, but a bit lacking in reliable local knowledge. They had no idea about local vineyards to visit & instead suggested we look online.
Altogether, we'd rate cottages du lac about 6/10.
On 18-Aug-2014 we responded:
Product Comment: Hi & thanks for your feedback. The Biscarrosse area is definitely about the beach, lakes and forests rather than being a cultural hot-spot! Nearby, the Bay of Arcachon is a culinary gem though... Justin
Review posted on 13 Aug 2014
Service:
Product:
Service: Good service
Product: Lovely site and good quality property
Review posted on 27 Jul 2014
Service:
Product:
Service: Quick and helpful communication, smooth booking process.
Product: Cottage was lovely, swimming pool a bit small, some noise from the adjacent campsite at night. Staff were very helpful and friendly and the site was very clean and well kept.
Review posted on 12 Jul 2014
Service:
Product:
Service: The team made booking very easy and sent a great information pack. We'll be going straight to Alternative Aquitaine for our next holiday.
Product: The "cottage" was lovely - spotlessly clean and very well equipped. The staff were friendly and helpful. We particularly enjoyed using the pool with the baby and going to the bar in the evening (baby in tow) for a digestif.
Review posted on 25 Feb 2014
Service:
Product:
Service: Really helpful prompt service
Product: great accommodation and location
Review posted on 22 Feb 2014
Service:
Product:
Service:
Review posted on 21 Feb 2014
Service:
Product:
Service: Good, only down point was having to pay on credit card (plus fees) in order to be covered as they are not abta
Product: Good
On 24-Feb-2014 we responded:
Service Comment: We agree card fees are a nuisance all round. We are investigating whether we can join ABTA although we're not a travel agency. The nodding donkeys are mentioned in the description but we feel they're relatively innocuous - only one or two people have highlighted it over the years. Justin Ashby
Review posted on 21 Feb 2014
Service:
Product:
Service: Very friendly
Product: Very relaxing holiday
Review posted on 21 Feb 2014
Service:
Product:
Service: Justin provided great service and is very knowledgable on the area and properties.
Product: Very good standard and value for money. Clean and well managed holiday residence.
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