Alternative Aquitaine holidays

What is it for?
Before or on your arrival, you will be asked for a returnable deposit in case of damages, breakages or losses to the property or its equipment, furniture, furnishings, etc. The security deposit is also there to guard against additional cleaning requirements should they be necessary. To guard against more significant damages you will need to ensure you have the appropriate travel insurance in place.

How much, and how do I pay?
The amount ranges from £150 to £2,000 for the most prestigious properties. The average is around £500. The method of payment varies from property to property:
-on-site on arrival, held on credit card
-held on credit card by Alternative Aquitaine
-cheque payable to the owner

Cheques are sometimes cashed, but more often not, and are often required by the owner in advance of your arrival. Please write your name and address on the back of the cheque.

The deposit will be returned either on departure, or, soon after departure. The average is 14 days and at the very most, within 4 weeks afterwards.

How to avoid problems
You must inform the owner of any breakages or damages before you leave, to avoid ambiguity later. For this reason, we also advise clients to be 'checked-out' of the property by the owner or their staff before leaving.

Please note that security against cleaning costs will be included in the damage deposit unless separately specified in a 'cleaning deposit'. It is therefore imperative that your property and its equipment (notably barbecues) are left clean & tidy, otherwise you will be charged. (Alternatively, you can pay for this by prior arrangement if you wish to - and where this 'opt out' service is available.)

If there is a dispute between the client and accommodation supplier regarding damages or cleanliness of the property on departure, we regret it is not possible for Alternative Aquitaine to enter any such dispute.

The security instructions for the property you have rented will be provided in your Arrivals Pack.

Self-Catering Holidays in Atlantic Aquitaine, South West France - Villas, Cottages & Apartments

Aquitaine Travel Directory
Holiday Booking Admin: Security Deposits

Self-Catering Holidays in Atlantic Aquitaine, South West France - Villas, Cottages & Apartments

Aquitaine Travel Directory Holiday Booking Admin: Security Deposits

Aquitaine Travel Directory
Holiday Booking Admin: Security Deposits